Japan Railway Journal

Season 3, Episode 8

Episode Title: All the Comfort You Require: Onboard Services on Japanese Trains

Air Date: 2017-05-19

Overview:

From high-speed Shinkansen to tourist trains operated by local railways, onboard trolley services are available on various trains, and is a unique service in Japan. In this program, we introduce various features of the trolley service such as the systems, customer-care training as well as the latest techniques and approaches, which makes onboard trolley services an essential part of rail travel in Japan.